Return Policy:

Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 20% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.

Due to overwhelming piracy on software , these items cannot be returned back to Spy Tec. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.).

We will not accept items back unless they are returned with the original packaging.

Spy Tec is not liable in any way for returned packages that were lost or damaged during shipment.

Please include a copy of your invoice along with a description of all problems you had with the packaged components. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by Spy Tec while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase.