Payment Methods:

Our Telephone Sales Staff is available to place your orders and to answer any questions you may have about our products.                    

Please call our Toll-Free Number: 1-877-212-7400 to place any order over the phone.          

Our Phone Staff's hours of operations are Monday through Friday from 9:00AM - 6:00PM, Eastern Time.   

For online orders: we accept Visa, MasterCard, American Express and Discover. We also accept checks and money orders. Mail your check or money order along

with a detailed letter listing the items you would like and the shipping destination.

We are PayPal Verified & Amazon Checkout Merchants.

Orders received by mail must be accompanied by Bank or Postal Money Order. We may delay shipping until such funds clear. SPY TEC also accepts bank wire transfers and Western Union payments. SPY TEC will be happy to email bank transfer and Western Union instructions. All payments must be made in U.S. currency.

Privacy Policy:

Please be advised that SPY TEC Inc. will NEVER sell your name, email address or information to any third party for any purpose, ever.

To insure your privacy, STI will be the only name that will appear on your credit card statement.There is NO indication of "spy" or "security" on your statement or shipping label. Our secure ordering format protects every aspect of your order and your personal information.

All data collected is secured under 256-bit Secure Sockets Layer encryption.

Order Processing:

All orders are processed and shipped within 1-3 business days. In case the product you selected is on backorder, you will receive immediate notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order.

Shipping and Handling:

We offer free ground shipping on all orders over $100.00 within the United States. For expedited shipping rates please proceed to our shopping cart where you can submit your Name and Address for an instant shipping quote on 3-Day, 2nd Day Air, and Next Day Air.

Please note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. Spy Tec is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.

Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.
 

Warranty:

A limited product warranty is included free for all of our items. If the Warranty Length is not listed on any product page, please call for the information.With an optional Spy Tec Care Plan you can extend coverage up to 4 additional years. Spy Tec Care Plan Extended Warranties cover 100% of the cost for repair or replacement, including shipping charges for the exchange. We additionally offer Lifetime Technical Support on every item.

Return Policy:

Easy 30-Day Returns: Brand New items may be returned or exchanged within 30 Days from date of purchase.

Due to overwhelming piracy on software , these items cannot be returned back to Spy Tec. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.

GPS Tracking Devices and Counter-Surveillance devices may not be returned due to the one-time nature of their use.

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.).

We will not accept items back unless they are returned with the original packaging.

Spy Tec is not liable in any way for returned packages that were lost or damaged during shipment.

Please include a copy of your invoice along with a description of all problems you had with the packaged components. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by Spy Tec while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase.

Security:

Our website is not only designed to make your shopping experience easy, quick and enjoyable, but also secure. Protected by 256-bit Secure Sockets Layer encryption, none of our customers' information is released and is all confidential. We DO NOT sell any of our customers' information.

Miscellaneous:

It is the responsibility of the buyer to ascertain and comply with all applicable local, state, and federal laws regarding the possession and use of any items purchased. Please consult an attorney regarding such laws before placing an order. By placing an order, the buyer represents that he/she is of legal age and agrees to use the products only in a lawful manner. Prices are subject to change without notice. We assume no liability associated with product usage. Product style may vary slightly from catalog pictures.

New York Customers:

Orders shipped, picked up or delivered within NY require us to collect NY Sales Tax unless we have a resale certificate on file.